SAP used TechEd 2026, in Berlin on October 27, to show how it wants companies to work from now on: a person says what they need and AI agents do the legwork.
The company’s chief technology officer, Philipp Herzig, summed it up on stage. He said SAP is “moving from AI learning your business to running it.”
What is already rolling out
The center of the announcement is Joule Work, the screen where a user describes a goal and agents carry it out. Joule Work and Joule Studio, the tool for building custom agents, are being released in phases. In other words, not every customer gets them at the same time.
SAP also announced a governed entry point so that agents from other vendors can call SAP’s agents. The reason was stated plainly by Ted Way, the company’s vice president for AI product: customers do not run only SAP.
What was left for later
Joule capabilities to administer the SAP HANA Cloud database are planned for the fourth quarter of 2026.
The bigger pieces are set for the first quarter of 2027. The main one is SAP Enterprise AI Gateway, which brings together authentication, policies, monitoring, usage tracking and auditing of everything AI does. In the same period come new SAP Knowledge Graph capabilities, which will start using the customer’s own data, from SAP systems and from outside.
How much it costs
This is the open question. SAP calls Enterprise AI Gateway a premium offering but has not disclosed a price. Running custom agents on Joule Studio is free through December 2026, and only for select customers.
What changes for those running SAP in Brazil
Before planning anything with Joule Work, confirm what is already active in your landscape, because the rollout is phased. And anyone thinking about agents in 2027 needs to budget for an item that still has no price. SAP has not given a specific date for Brazil.
Sources
- Announcements, timeline, pricing and quotes from Philipp Herzig and Ted Way: ERP Today, Oct 27, 2026
- Event overview: SAP News Center, Oct 28, 2026
Official source: ERP Today




